After You Submit. What actually happens next.

Most vendors go quiet after you send a solicitation and reappear with a proposal. This is the process we follow instead, written down so you can hold us to it — and so you know what to expect and when.

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The process

From solicitation to award

Five steps, with the timing we commit to at each one.

You submit the documents

The solicitation itself, plus addenda, Q&A responses and evaluation criteria if you have them. The more of your actual document we see, the more specific our answer can be. Send it through the submission form.

Fit review, within two business days

We read it properly — scope, timeline, accessibility clauses, integrations, the evaluation rubric — and tell you whether we are bidding. If we are not, we say why. Where useful we point you toward someone better suited, because a no-bid with a referral is more useful to you than silence.

Clarification call, if your process allows it

A working conversation about scope, constraints, existing systems and what went wrong with previous vendors. If your procurement rules prohibit contact during the open period, we skip this and submit questions through your official channel instead.

Written proposal, in your format

Delivered against your scoring rubric in the order you listed it, with fixed pricing by line item, a real timeline including your dependencies, the names of the people who will do the work, and references you can call.

Award, kickoff and handover

On award: discovery, then a build in reviewable stages, accessibility tested before launch, and documentation and training at the end so your team owns the result.

Candour

We will tell you when we are not the right fit

A no-bid is not a failure of the process. Sometimes the timeline is not achievable, sometimes the budget cannot buy what the scope describes, and sometimes the work is genuinely better suited to a specialist in your platform or sector.

Saying so within two business days is more valuable to you than a proposal we cannot stand behind. It also means that when we do bid, the proposal reflects a project we believe we can deliver as described — which is the only useful thing a proposal can tell you.

Questions

Common questions about the process

What if our deadline is very short?

Tell us anyway. We will say honestly whether we can produce something we would stand behind in the time available, rather than filing a thin proposal to be present.

Can you help before the RFP is published?

Yes, and it usually improves the document. Send us a draft and we will tell you where it is ambiguous, with no expectation that we bid. Our RFP checklist covers the same ground in writing.

Do you sign our standard terms?

Usually, with the ordinary review any vendor would do. Where a clause is genuinely unworkable we will raise it at proposal stage rather than after award.

What if we have questions during evaluation?

Ask them. We will answer specifically, including on the technical sections, and the RFP and procurement FAQ covers the ones that come up most.