Elon Health Primary Care: Providers, Insurance and Visits

What is Elon Health Primary Care?

Elon Health Primary Care is a primary care practice in Davenport, in northeast Polk County, Florida. It describes itself as "relationship-based family medicine for adults and seniors" and says it is "focused on scheduled primary care." In plain terms, it is the kind of office you pick as your regular doctor: the place that keeps your history, does your yearly physical, follows your blood pressure or blood sugar over time, orders your lab work and sends you to a specialist when you need one.

A few things define how it works, based on its own pages:

• Appointments, not walk-ins. The practice says it is "an appointment-based family medicine practice." Sick visits are booked too.
• Adults only. Most pages say it cares for "adults and seniors ages 18 and up."
• Testing in the building. It says it has a full-service in-house laboratory and on-site X-ray services, so much routine blood work can be done during the visit.
• Continuity. The site repeatedly stresses seeing the same team over time, with your results, medications and specialist reports kept in one chart.
• Bilingual care. Its home page lists "Spanish-speaking providers," and the site has a Spanish section.

The practice is one office. It does not list other locations, although it has pages aimed at patients in nearby towns such as Kissimmee, Haines City and Four Corners, all pointing back to the Davenport office.

The federal provider registry lists the organization as "Elon Health Primary Care LLC" at 43378 Highway 27, Suite B, Davenport, with family medicine as its primary type. Its organizational provider number (NPI) was issued on 4 March 2024. The practice's website does not say what year it opened.

Who runs Elon Health Primary Care?

The website does not name an owner. It names Dr. Sandeep Pandya as the practice's Medical Director, and most service pages say care is "led by" him.

According to the practice's About page, Dr. Pandya is a family medicine physician with experience in primary care, emergency medicine and medical leadership. The site says he:

• earned his medical degree from Xavier University School of Medicine;
• completed his family medicine residency at Michigan State University College of Human Medicine–Midland, where he also served as clinical faculty;
• previously served as medical director of a hospital observation unit in Winter Park, Florida;
• is involved with the American Academy of Family Physicians and the American Medical Association.

Those background details are the practice's own statements. What we could check is his Florida license, covered under Is it legit? below.

The About page describes his approach as building long-term relationships, focusing on prevention and early diagnosis, and making decisions together with patients.

Who are the providers?

The practice's providers page lists three clinicians. It does not list nurses, medical assistants or front-desk staff by name.

The site uses two first names for the second nurse practitioner: "Olga Santiago López" on the providers page and home page, and "Olguimer Santiago López" on her own profile page. Florida's license database lists her as Olguimer Santiago Lopez. If you are booking with her or checking her license, either name should point to the same person.

Florida licenses both nurse practitioners as Advanced Practice Registered Nurses (APRNs). If you want to see a specific provider, ask for them by name when you book.

Is Elon Health Primary Care legit?

People usually ask this before handing over insurance details or switching doctors. Here is what can be checked in public records and on the site:

• A physical office and phone line. The practice publishes a street address (43378 US Highway 27, Suite B, Davenport, FL 33837), a phone number, (352) 508-5254, and an email address on every page.
• A federally registered practice. The national provider registry (NPPES) lists "Elon Health Primary Care LLC" at that address, NPI 1134986441, with family medicine and internal medicine as its provider types.
• The medical director's license. Florida's Department of Health license search shows Sandeep Pandya as a Medical Doctor, license ME123137, status Clear/Active, first issued 25 February 2015 and valid through 31 January 2027. It showed no discipline on file and no public complaint when we checked on 19 October 2026.
• The nurse practitioners' licenses. The same database shows Jonathan Torres Pabon (APRN11005567, first issued 3 January 2020) and Olguimer Santiago Lopez (APRN11011867, first issued 26 February 2021) as Advanced Practice Registered Nurses, both Clear/Active with no discipline on file and no public complaint.
• Required patient notices. The site publishes a Notice of Nondiscrimination (Section 1557), a HIPAA notice, a privacy policy, an accessibility statement and a Good Faith Estimate notice under the federal No Surprises Act.
• Reviews. The site displays a handful of selected Google reviews from patients. It does not publish an overall star rating or review count, so we have not quoted one.

You can repeat the license checks yourself on the Florida Department of Health's license verification site by searching each provider's name.

What services does it offer?

The practice groups its services into five families. This table summarizes what each covers, from the practice's own service pages.

A separate Conditions section covers chronic illness care, high blood pressure, thyroid disorders, asthma and COPD, medical weight management, and STD and HIV testing. The home page also mentions DOT, sports, employment and pre-op physicals. Only the pre-op clearance has its own page on the live site, so if you need a DOT, sports or work physical, call first to confirm it can be done and what forms to bring. For a DOT exam, the examiner must be listed on the federal FMCSA National Registry, which you can search yourself.

Checkups, physicals and screenings

Prevention is the center of the practice's site. It offers three overlapping visit types:

• Adult wellness visit. For anyone 18 and older. The site lists a physical exam suited to your age and history, a blood pressure check, cholesterol and blood sugar testing, a review of your vaccine history, guidance and referrals for age-appropriate cancer screening, a medication and history review, lifestyle advice on nutrition, exercise and stress, and an on-site blood draw.
• Annual physical exam. A structured yearly review: history and medications, vital signs, a focused exam, preventive screenings for your age and risk, lab work when needed, a vaccination review, time to raise concerns, and a follow-up plan. The practice says labs are not needed at every physical; it depends on your age, history and risk factors.
• Health screenings. The screening page lists cholesterol, blood pressure and cardiovascular risk, blood sugar and diabetes risk, anemia, vision and hearing changes, cancer risk assessment, colon cancer risk including Hemoccult (stool) testing, depression and mental health screening, a cognitive check using the Mini Mental State Examination, medication adherence, alcohol use, and gaps in preventive care.

The site notes that screening "identifies risk and flags concerns early. It is not a diagnosis." Your screening schedule is meant to be built around your age, family history and risk factors rather than a standard checklist.

Does insurance cover the physical? The practice says many plans cover a preventive physical each year, but coverage varies, so it suggests confirming your preventive benefits with your insurer. If you raise a new problem during a physical, the provider may handle it in the same visit or ask you to book a separate appointment, which can affect billing.

Vaccines. The site has an immunizations page and says visits include an immunization record review and updates. It does not say which vaccines are kept in stock at a given time, so call ahead if you want a specific vaccine, such as a flu shot, given during your visit.

Sick visits and telehealth

A sick visit is an appointment for a new symptom or an illness that is not getting better. The practice's point is that you are seen by a team that already knows your history and medications, rather than by a stranger.

The sick visit page lists what it evaluates:

• colds, flu or fever that is not improving;
• sore throat, sinus pressure or ear pain;
• cough, bronchitis or breathing-related symptoms;
• nausea, vomiting or stomach discomfort;
• urinary symptoms or suspected infections;
• rashes and minor skin infections;
• seasonal allergies;
• minor sprains and strains;
• flare-ups of an ongoing condition, and symptoms that keep coming back.

You need an appointment. The practice says sick visits are booked "so we can dedicate focused time to your symptoms," and asks you to call as soon as you feel unwell so it can find a timely slot during office hours. It does not advertise same-day sick visits. It says same-week appointments are often available.

Telehealth. The practice says telehealth is available "for eligible care visits," and that your provider decides whether a virtual visit is appropriate. Follow-ups and concerns that do not need a physical exam are the typical examples it gives.

Emergencies. The site is clear that sick visits are not for emergencies. For chest pain, trouble breathing, severe bleeding, signs of stroke or any life-threatening symptom, it says to call 911 or go to the nearest emergency room.

Ongoing care for chronic conditions

Long-term condition care is a large part of what the practice describes. Its chronic illness page lists:

• high blood pressure (hypertension);
• type 2 diabetes and blood sugar control;
• high cholesterol;
• heart disease and cardiovascular risk;
• prediabetes and early metabolic changes;
• thyroid and other hormone-related conditions;
• medication management and refills, routine lab monitoring, and diet, activity and weight guidance.

Several conditions have their own long pages:

• High blood pressure. The page explains the 2025 American Heart Association and American College of Cardiology categories and says the practice confirms a diagnosis with readings taken outside the office before labeling anyone, uses blood work in its own lab (kidney function, electrolytes, cholesterol, blood sugar), assesses overall cardiovascular risk, reviews every medication including over-the-counter drugs, and refers to cardiology or nephrology when pressure stays high on three medications.
• Thyroid disorders. Covers underactive and overactive thyroid, thyroid nodules, and the tests involved (TSH, free T4, thyroid antibodies, ultrasound). The page says most thyroid disease is diagnosed and treated in primary care.
• Asthma and COPD. Explains how the two differ and describes ongoing care: confirming the diagnosis, getting inhalers right, a written action plan for flare-ups, keeping vaccinations current, and support to stop smoking.
• STD and HIV testing. Confidential testing chosen for your situation, with samples collected at the visit. The site lists HIV, chlamydia, gonorrhea, syphilis, hepatitis B and C, trichomoniasis and herpes when clinically appropriate, and says positive results are reviewed privately with treatment options. It says most results are available within a few days.

The site describes this care as a cycle: regular monitoring, medication review, lab checks in the office, and adjustments over time. How often you are seen depends on your condition and how stable it is.

Lab work, X-rays and in-office procedures

In-house laboratory

The practice says its Davenport office has a full-service in-house lab, so blood is drawn during your appointment rather than at a separate draw site. Tests it lists include a complete blood count (CBC), comprehensive metabolic panel (CMP), lipid panel, blood sugar and A1C, thyroid function, kidney and liver function, infection and inflammation markers, and vitamin and mineral levels when indicated.

• Appointment needed. The site says lab work is done as part of a scheduled visit. If you already have orders from another provider, mention them when you call.
• Fasting. Some glucose and lipid tests need fasting; the office says it will tell you when you schedule.
• Results. The site gives most routine results as ready in about 1 to 3 days, with specialized tests taking longer, and says your provider reviews them with you.

X-rays

The practice says it offers on-site digital X-rays when ordered by your provider. Ask when you book if your imaging will be done in the office or referred out.

PT/INR checks

For patients taking warfarin (Coumadin) or a similar blood thinner, the practice tests PT/INR in its own lab, and the same provider who manages the medicine reviews the result and any dose change. The page lists who usually needs this, including people with atrial fibrillation, a mechanical heart valve, or a history of deep vein thrombosis or pulmonary embolism. Testing frequency varies; the site says some patients test weekly and others every two weeks or monthly once stable.

Pre-operative clearance

Many surgeons require a medical clearance before a procedure. The practice says it follows your surgeon's specific requirements, reviews your history and medications, does a focused exam and vital signs, orders lab work and an EKG or other tests when indicated, completes the surgeon's clearance forms, and sends the results directly to the surgical team. It notes clearance often must be done within 30 days of surgery. Bring a photo ID, insurance card, medication list and the surgeon's paperwork.

Ear lavage (earwax removal)

The practice examines the ear canal and eardrum first to confirm the problem is wax and rule out infection or a perforated eardrum, softens hard wax if needed, then gently irrigates with warm water. It asks you to avoid cotton swabs beforehand and to tell the team about any ear surgery, ear tubes or eardrum problems.

B12 injections

The B12 page describes a "testing first" approach: the provider reviews symptoms, diet and medications, checks your B12 level in the in-house lab, and gives injections when results confirm a deficiency, with rechecks over time. The practice states plainly that B12 injections are not a weight-loss treatment.

IV therapy

The practice offers IV infusions for adults 18 and older, by appointment. Options it lists include IV hydration, vitamin drip blends, the Myers Cocktail, electrolyte blends and B12 add-ins. It says the team does a health check before every infusion to confirm it is appropriate that day, and the site itself says IV therapy "is not a cure for anything." Ask about cost and coverage before booking.

Senior care, and women's and men's health

Geriatric care. The practice describes senior care as primary care with extra attention to medication safety, mobility, memory and coordinating several conditions at once. Visits can include a full medication review for interactions and duplication, monitoring of blood pressure, diabetes and heart health, mobility and balance checks, cognitive assessment when appropriate, fall-risk guidance, lab work and X-rays on site, and written plans families can follow at home. The site says no referral is usually needed, and family members and caregivers are welcome at visits. Medicare is on its insurance list.

Women's health. The practice's women's health page covers care often handled in primary care: the yearly well-woman visit, cervical, breast and colorectal cancer screening, contraception review, pre-conception visits, menopause and perimenopause, bone health, and vaccinations, with gynecology referrals "when something needs a specialist." It cites current U.S. Preventive Services Task Force screening ages. If you want a specific test such as a Pap smear done in the office, confirm that when you book.

Men's health after 40. This page explains which screenings apply from age 40 (blood pressure, cholesterol and cardiovascular risk, diabetes screening, colorectal screening from 45, and PSA testing as a shared decision for men 55 to 69) and lists topics men often don't raise, such as erectile dysfunction, sleep, alcohol and mood. A first visit, the site says, covers history, an exam, blood pressure, weight and waist, and in-house blood work.

Weight management. The practice has a medical weight management page describing a physician-supervised plan that starts with a full evaluation of your weight history, health conditions, medications, routine and lab work. It says options "may include prescription medication when medically appropriate" and that "results vary." Eligibility for any prescription is decided by the provider after an evaluation. Coverage varies by plan and by medication, so the practice suggests confirming it before your visit.

How specialist referrals work

The practice describes a coordinated referral process. Your provider decides whether specialist care is warranted and what type, then staff prepare the referral, share your records, and coordinate with the specialist's office to get the appointment set. The site says referrals can often begin "within a day or two" once the decision is made, depending on the case and the specialist's availability.

Reasons it lists include heart or vascular concerns (cardiology), complex hormone, thyroid or diabetes problems (endocrinology), joint and muscle problems (orthopedics), skin conditions (dermatology), digestive symptoms (gastroenterology), neurological concerns, abnormal test results, and second opinions. After the specialist visit, the practice asks you to book a follow-up so findings can be folded into your care plan.

One practical note: whether your insurance requires a referral before you see a specialist depends on your plan, so check your plan's rules.

Where is it, what areas it serves, and hours

The office is at 43378 US Highway 27, Suite B, Davenport, FL 33837, on US-27 near I-4. The practice serves patients from Davenport and surrounding Central Florida communities, naming ChampionsGate, Four Corners, Haines City, Winter Haven, Kissimmee, Clermont and Polk County. Its location pages give rough drive times: about 15 to 20 minutes north on US-27 from Haines City, and about 20 to 30 minutes from Kissimmee via I-4 and US-27 or US-192.

Holiday closures and parking details are not published. Telehealth visits, where appropriate, let you see a provider without driving in. For questions about your medical care between visits, the contact page points patients to the patient portal or the office phone line.

Does Elon Health Primary Care take my insurance?

The practice says it is in network with these plans:

• Aetna
• Medicare
• Ambetter
• Oscar
• Humana Military/Tricare
• Polk Healthcare Plan

It says it is "currently welcoming new Ambetter and Oscar members." If your plan isn't on the list, the practice asks you to call (352) 508-5254 to verify coverage before your visit. The insurance page also has a short "Ask us to verify your insurance" form.

When you call or fill in the form, have ready the member's name and date of birth, the insurance company and plan name, your member and group ID, and the reason for the visit.

Two things to keep in mind:

• "In network" with a company does not always mean every plan that company sells. Give the office your exact plan name.
• Preventive visits, sick visits, lab tests and procedures can be billed differently, even under the same plan. Ask what your copay or deductible will be for the visit type you're booking.

How much does a visit cost?

Elon Health Primary Care does not publish prices on its website. Here is what it does say:

• With insurance: your cost depends on your plan's copay, coinsurance and deductible, and on the services you receive. Many plans cover a yearly preventive physical; lab tests and procedures may be billed separately.
• Without insurance: the practice says it offers "transparent self-pay pricing for office visits and services" and asks you to call (352) 508-5254 for details before your appointment.
• Good Faith Estimate: if you don't have insurance or aren't using it, federal law (the No Surprises Act) gives you the right to a written Good Faith Estimate of expected charges for non-emergency care. The practice's notice says you should get it at least one business day before the service, you can ask for one before you schedule, and if your bill is at least $400 more than the estimate, you can dispute it. Keep a copy. More detail is at cms.gov/nosurprises.

What affects your total: the visit type (new patient visits often take longer), any lab tests or X-rays, procedures such as ear lavage or injections, and whether a problem raised at a physical is billed as a separate service. If you are considering IV therapy, ask for that price specifically.

The site does not mention financing plans or list accepted payment cards. Ask the office how it takes payment.

What happens at a first visit, step by step

1. Request an appointment. Call (352) 508-5254 or use the online request form. The form asks whether you're a new or existing patient, the reason for the visit (annual physical, sick visit, chronic condition follow-up, senior care or other), your insurance, and a preferred day and time (morning, afternoon or first available). The form does not confirm an appointment.
2. Get a call back. The office says it reviews your request, contacts you to confirm a date and time, and sends first-visit instructions. No referral is needed to become a patient.
3. Bring your documents. A photo ID, your insurance card, a complete list of medications and supplements with doses, and any medical records or recent test results. The practice also suggests writing down your questions and your family health history.
4. Arrive early. The practice says to plan for roughly 45 minutes to an hour for a first visit, and to arrive early to complete new-patient forms.
5. History and exam. Your provider reviews your history, medications and the reason for the visit, then examines you and decides whether testing is needed.
6. Testing, if needed. Blood work is often drawn in the office's lab during the same visit.
7. A care plan. You leave with next steps: treatment, medication changes, screenings, follow-up timing or a specialist referral.

The online forms ask you not to include private medical details. The contact form also has optional checkboxes for text messages: one for appointment and service messages, and a separate one for marketing texts. You can reply STOP to opt out.

Spanish and language help

The practice lists "Spanish-speaking providers" on its home page. Its providers page says both nurse practitioners, Jonathan Torres Pabon and Olga Santiago López, speak English and Spanish. The website has a Spanish section (elonhealthprimarycare.com/es/) covering services, insurance, providers and contact details.

Its nondiscrimination notice says it provides free aids and services for people with disabilities, such as qualified sign language interpreters and written information in other formats, and free language services, such as qualified interpreters, for people whose primary language is not English. The notice includes taglines in Spanish, Haitian Creole, Vietnamese and Chinese. To ask for these services, call (352) 508-5254.

How it compares with other options

This is not a ranking. It shows how an appointment-based primary care practice like this one differs from other places people go for care.

The practice's own FAQ puts the difference this way: an appointment-based practice lets your doctor read your chart beforehand and plan your follow-up, while a same-day clinic "can handle a one-off problem, but no one there is tracking your blood pressure trend, lab results, or screening schedule year to year." Many people use both: a primary care practice for ongoing care and an urgent care clinic for after-hours problems.

Who it suits, and who should look elsewhere

Questions to ask before you book

• Are you in network with my exact plan, and what will my copay be for this visit type?
• If I'm self-pay, what is the price of a new-patient visit, and can I get a Good Faith Estimate in writing?
• Which provider will I see, and can I keep seeing the same one?
• How soon is the next new-patient appointment?
• Can this visit be done by telehealth?
• Will my lab work be done in your office, and when will I get results?
• Do you have the vaccine I need in stock?
• For a DOT, sports or work physical: can you complete my form, and is the examiner on the FMCSA National Registry (for DOT)?
• How do I reach the office or my provider between visits, and how do prescription refills work?
• Do you need records from my previous doctor, and how do I send them?

How to get started

1. Check that your insurance is on the practice's list, or call to verify it.
2. Call (352) 508-5254 during office hours, or send an appointment request through the website.
3. Wait for the office to contact you to confirm a date and time.
4. Gather your photo ID, insurance card, medication list and past records.
5. Arrive early on the day to fill in new-patient forms.

Visit Elon Health Primary Care

Frequently asked questions

Sources

All pages checked on 19 October 2026.

1. Elon Health Primary Care, home page: elonhealthprimarycare.com
2. About us (Dr. Sandeep Pandya): elonhealthprimarycare.com/about-us
3. Our providers: providers page, Jonathan Torres Pabon, Olguimer Santiago López
4. Contact and practice FAQs: elonhealthprimarycare.com/contact
5. Appointment request: elonhealthprimarycare.com/appointment
6. Insurance: elonhealthprimarycare.com/insurance
7. Good Faith Estimate notice: elonhealthprimarycare.com/good-faith-estimate
8. Notice of nondiscrimination: elonhealthprimarycare.com/nondiscrimination
9. Patient reviews: elonhealthprimarycare.com/reviews
10. Primary and preventive care pages: Primary Medical Care, Adult Wellness Visit, Preventive Health Maintenance, Annual Physical Exams, Health Screenings, Immunizations
11. Sick and acute care pages: Sick Visits, Respiratory Care
12. Lab and procedure pages: In-House Laboratory, Routine Blood Work, PT/INR Checks, Pre-Operative Clearances, Ear Lavage, B12 Injections, IV Therapy
13. Life-stage pages: Geriatric Care, Women's Health, Men's Health After 40, Specialist Referrals
14. Condition pages: Conditions, Chronic Illness Care, High Blood Pressure, Thyroid Disorders, Asthma & COPD, Medical Weight Management, STD & HIV Testing
15. Area pages: Kissimmee, Haines City, Four Corners
16. Spanish home page: elonhealthprimarycare.com/es/
17. Florida Department of Health, license verification (searches for Sandeep Pandya, Jonathan Torres Pabon and Olguimer Santiago Lopez): mqa-internet.doh.state.fl.us
18. NPPES NPI Registry, Elon Health Primary Care LLC (NPI 1134986441): npiregistry.cms.hhs.gov
19. CMS, No Surprises Act information for patients: cms.gov/nosurprises
20. FMCSA National Registry of Certified Medical Examiners: nationalregistry.fmcsa.dot.gov