Innovare Tx: Services, Prices and How It Works

What is Innovare Tx?

Innovare Tx is a small, multi-service medical practice in Addison, a suburb on the north side of Dallas. Its own summary is "complete care, coordinated under one roof": primary care, physical therapy, weight management and joint procedures in one office, sharing one chart, so a patient is not sent across town between separate specialists.

The clinic says it has seven coordinated service lines. In plain terms, it covers:

• Everyday medicine: annual physicals, chronic disease follow-up, and same-day sick visits through its family practice.
• Musculoskeletal care: physical therapy, a structured Knee Preservation Program, and cash-pay autologous orthobiologic procedures prepared from the patient's own blood or bone marrow.
• Weight management: a medically supervised program using compounded tirzepatide or compounded semaglutide, with in-clinic weigh-ins and body-composition tracking.
• Nerve symptoms: a multi-modal program for people already diagnosed with peripheral neuropathy.
• Wellness: monthly memberships that buy credits for recovery equipment such as red light, infrared sauna, PEMF and compression boots.
• Work injuries for federal employees: treatment, paperwork and billing under the federal OWCP program.

It is a single location. The site states that every service is delivered from the one Addison office, and the city pages for Dallas, Plano, Richardson, Frisco and others describe the drive to Addison rather than separate clinics.

Who owns and runs Innovare Tx?

The site names three providers.

Charles Ortega, PA-C, MPAS is listed as co-founder and lead provider. A PA-C is a certified physician assistant: a licensed clinician who examines, diagnoses and prescribes under a supervising physician's oversight in Texas, but is not a medical doctor. According to the clinic, he is a Dallas native who has practiced since April 1999, including about 18 years in a Dallas-area family practice, work in occupational medicine and nearly seven years leading clinical care at another wellness clinic before co-founding Innovare Tx in January 2025. The site lists a Master of Physician Assistant Studies from the University of Texas Pan American (2009), a B.S. in Physician Assistant Studies from the University of Texas Medical Branch in Galveston (1998) and a biology degree from the University of North Texas (1993). It says he speaks English and Spanish and holds licenses in Texas, New Mexico and Florida, with Oklahoma pending. The clinic also says he has had a BMAC procedure himself after soccer-related knee surgeries, has performed orthobiologic procedures for hundreds of patients, and has trained other providers in ultrasound-guided joint injections. The site lists veteran disability evaluations among his services from February 2026.

Dr. Nathan V. Nguyen is listed as co-founder and supervising physician. The OWCP page names him as the treating physician on federal workers' compensation cases, working with Charles Ortega.

Rowena Calleja, PT is the clinic's physical therapist. The site says she earned a B.S. in Physical Therapy (1997) and a Doctor of Medicine degree (2003) from De La Salle University in the Philippines and is ECFMG certified, and it is careful to say she practices in the US as a licensed physical therapist, not as a physician. It lists 7+ years of US physical therapy experience, including 4.5 years focused on knee osteoarthritis rehabilitation, and says she speaks English and Tagalog.

Billing, insurance and scheduling questions go to the front desk at (214) 233-3094.

Is Innovare Tx legit?

Here is what a patient can check for themselves:

• Provider licenses in a public registry. The federal NPI registry (NPPES) lists Charles E. Ortega as a physician assistant with Texas license PA02353, the same number the clinic publishes, and Rowena V. Calleja as a physical therapist with Texas license 1294147. Both records give the clinic's Dallas Parkway building as the practice location. We checked both on 19 October 2026.
• A real office. The clinic publishes a street address, a phone line, an email address and weekday hours, and describes the building, the second-floor suite and the free parking in detail.
• Plain regulatory language. Every page that names PRP, PPP, BMAC or A2M carries the same notice: the procedures are investigational, not FDA-approved for any specific orthopedic condition, and results are not guaranteed. The weight pages state that compounded tirzepatide and semaglutide come from a state-licensed 503A compounding pharmacy and are not FDA-approved.
• Scope stated openly. The site says what the clinic does not do: no mammograms or other breast imaging in the office, no genicular artery embolization (it refers to an interventional radiologist), no knee surgery, and no donor, amniotic, umbilical, cultured or fat-derived cell products.
• Published reviews. The site shows 5.0 stars from 45+ reviews: 32 on Google, 6 on Zocdoc, 4 on Tebra and 3 on Wellhub. Those figures are collected on those platforms and displayed by the clinic itself.
• Named payment partners. Booking runs through Tebra, and financing through Cherry, Affirm and CareCredit, each of which sets its own terms.

The practice is young (founded January 2025), so it has a short public track record. If that matters to you, ask about the provider's experience with your specific condition at the first visit.

Services at a glance

Orthobiologic procedures: PRP, PPP, BMAC and A2M

"Orthobiologic" is the clinic's term for injections made from a patient's own biological material. Innovare Tx describes its approach as autologous only ("from you, for you"): every procedure uses your own blood or bone marrow, minimally manipulated. It says it does not use donor, amniotic, umbilical, cultured or expanded cells, does not offer adipose stromal vascular fraction (SVF), and does not market "stem cell" products for orthopedic use.

• PRP (platelet-rich plasma): blood is drawn, spun in a centrifuge to concentrate the platelets, and injected with image guidance in the same visit.
• PPP (platelet-poor plasma): the platelet-poor fraction separated from the same blood sample during processing.
• BMAC (bone marrow aspirate concentrate): a small amount of bone marrow is drawn, typically from the hip (iliac crest), under local anesthetic, concentrated and injected during the same appointment.
• A2M (alpha-2-macroglobulin): a protein that occurs naturally in blood, concentrated from your own sample and injected in the office.

How a procedure runs, per the site: a clinical evaluation with Charles Ortega first; then collection of the blood or marrow; centrifuge processing; injection guided by ultrasound or fluoroscopy; and home the same day. The clinic says every procedure is completed in one visit of 45 to 90 minutes, with no hospital stay, and that most patients do not need a formal rehab program afterward. When rehab is indicated, the PT is in the same office.

Regulatory status. The clinic states on every relevant page that these procedures are investigational and are not FDA-approved for the treatment of any specific orthopedic condition, including osteoarthritis, and that individual results are not guaranteed. Whether one is appropriate is a decision made with the provider after an evaluation.

Cost. Prices are not published. Because the procedures are investigational, the clinic says most health plans do not cover them, although the consultation, evaluation and imaging may be. It gives a written cost estimate at the consultation, and offers financing and military, veteran and first-responder discounts on this self-pay care.

The Knee Preservation Program

The Knee Preservation Program is the clinic's structured pathway for knee pain that has lasted more than six weeks. It describes the program as "everything we can do for a knee before surgery, in order," with two tracks:

• Insurance track: consultation and diagnostics, then physical therapy, then an insurance-covered injection series (such as corticosteroid or hyaluronic acid gel), up to five injections per knee, which the clinic says most plans allow about twice a year.
• Cash-pay track: autologous orthobiologic procedures for patients who want to try more before considering surgery, quoted in writing after the evaluation.

The six published steps are: (1) consultation and diagnostics, including in-office ultrasound and review of existing X-rays or MRI reports; (2) physical therapy first; (3) the covered injection series; (4) a fixed reassessment against the first visit's measurements; (5) cash-pay orthobiologics; and (6) coordination of care the clinic does not provide. It names what it refers out: genicular artery embolization (performed by an interventional radiologist), knee replacement and arthroscopic surgery (orthopedic surgery), and advanced MRI and CT imaging.

The program page says it is not for a knee that is hot, swollen and painful with fever, a knee that gave way completely in an injury, or a newly swollen, tender calf: those need same-day care elsewhere. The clinic also says it does not quote orthobiologic prices over the phone or on the web, and never asks a patient to decide on the same day they first hear the number.

Medical weight management with compounded GLP-1s

The weight program pairs a weekly injectable medication with in-person monitoring. The clinic offers two medications, both once-weekly injections: compounded tirzepatide and compounded semaglutide. It states that both are prepared by a state-licensed 503A compounding pharmacy and are not FDA-approved (the FDA has approved only the brand-name products), and that compounded medication is prescribed when a patient has a clinical need a commercial product does not meet, a decision Charles Ortega makes per patient.

Published pricing (per month):

What the price covers matters here. The site says the in-clinic price covers the medication at any dose, and that the initial consultation with Charles Ortega ($70) and scheduled follow-up visits with dosage adjustments ($50) are billed separately. The home-delivery price includes dosage adjustments. A discounted $99 lab panel (CBC, CMP, lipid panel, A1c and TSH) is offered to weight-loss patients; the clinic says lab work is recommended.

How the visits work, per the site: an initial consultation with health history, exam, BMI and candidacy screening; labs; a starting dose with injection training; weekly vitals and weigh-ins with a medical assistant; and a scheduled 20-minute appointment with Charles every six weeks (every four to five weeks if the dose needs adjusting). In-clinic patients can track body fat, muscle percentage, visceral fat, resting metabolism and BMI at each visit. Some follow-ups can be done by video with the same provider.

Who it is for. The site says most candidates have a BMI of 30 or more, or 27 or more with a weight-related condition such as type 2 diabetes, high blood pressure, high cholesterol, sleep apnea or PCOS. It lists people who should not take GLP-1 medication, including anyone with a personal or family history of medullary thyroid carcinoma or MEN 2, a history of pancreatitis, pregnancy or breastfeeding, or severe gastrointestinal disease. The clinic also describes a nutrition and lifestyle track for people who do not want medication.

The medication is typically self-pay. Office visits and labs may be billed to insurance, and the clinic says it accepts HSA and FSA cards for this program.

Physical therapy

Physical therapy is delivered one-on-one by Rowena Calleja, PT, in the same office as the medical providers. The site lists four broad groups of conditions:

• Sports injuries: ACL, MCL and meniscus tears, rotator cuff strains, tennis and golfer's elbow, ankle sprains, muscle strains, shin splints, and vestibular and balance rehab after a sports concussion.
• Post-surgical rehab: knee and hip replacement, rotator cuff repair, ACL reconstruction, spinal fusion and laminectomy, carpal tunnel release.
• Ongoing pain conditions: low back pain and sciatica, neck pain and whiplash, motor vehicle accident recovery, degenerative disc disease, osteoarthritis, fibromyalgia.
• Work-related and balance issues: repetitive strain, lifting injuries, return-to-work rehab, fall prevention and gait problems linked to neuropathy.

The clinic says much of the PT caseload is post-surgical and post-car-accident rehab. Techniques include manual therapy, therapeutic exercise and neuromuscular re-education, gait training, and modalities such as electrical stimulation, therapeutic ultrasound, heat and cold.

First visit: a 60-minute evaluation (history, exam, imaging review, a written plan) and usually some hands-on treatment the same day. Bring your insurance card, photo ID and any imaging. Ongoing sessions run 45 to 60 minutes, with reassessment every four to six visits. The site's typical courses: 4 to 8 weeks for an acute sports injury, 8 to 16 weeks after surgery, 6 to 12 weeks for ongoing pain or a work injury.

Telehealth PT is offered for some sessions, such as progressing an exercise program. Under the Texas rule the clinic cites, you must be physically in Texas at the time of a video visit, and the therapist decides what can be done remotely.

Referral: the site notes that Texas allows direct access to a physical therapist for evaluation and initial treatment, but some insurance plans require a referral, which Charles Ortega can provide for existing patients.

The neuropathy program

The neuropathy page is written for people who have already been diagnosed with peripheral neuropathy, including diabetic, chemotherapy-related, idiopathic and age-related forms. The clinic describes a structured, multi-modal plan that typically combines:

• PEMF (pulsed electromagnetic field), red light therapy and cold laser sessions, which the clinic says are cash-pay and based on a clinical study;
• a review of nutrients such as B12, B6, folate and vitamin D, with a supplementation plan;
• physical therapy for balance, strength and fall prevention;
• a medication review by Charles Ortega; and
• lifestyle and metabolic counseling, with a link to the weight program where relevant.

The site says the active phase usually runs 8 to 16 weeks with several sessions a week, followed by a maintenance phase. If you need an EMG or nerve conduction study, the clinic coordinates a referral; it does not do that testing in-house. Office visits, labs, PT and EMG testing may be billable to insurance; the PEMF, red light and cold laser modalities are cash-pay, and their prices are not published. The clinic says individual results vary.

Family practice and primary care

The family practice covers preventive care (annual physicals, wellness exams, age-appropriate screenings), chronic disease management (diabetes, high blood pressure, high cholesterol, thyroid disorders), routine follow-ups and same-day sick visits for colds, flu, infections, minor injuries and rashes. The site says it reserves time for same-day appointments and suggests calling early in the day. Care is provided by Charles Ortega, PA-C, under supervising physician Dr. Nathan V. Nguyen, in English or Spanish, and the clinic says it is accepting new patients.

On breast health, the site states that the clinic does not perform mammograms. It reviews risk, helps patients arrange a screening mammogram at an imaging center, and goes over the results afterward. A separate breast health section on the site explains screening schedules and costs. A seasonal page lists fall and winter priorities: sick visits, year-end physicals and using PT benefits before a plan year resets.

Wellness memberships

Memberships are monthly plans that buy a bank of credits to spend on the clinic's recovery and wellness equipment. The site describes them as a wellness service, not medical treatment of a diagnosed condition.

Tier 1 (1 credit each): red light / near-infrared, infrared sauna, PEMF, tDCS (a low-level current through scalp electrodes), Normatec compression and Game Ready cold compression. Tier 2: focused shockwave (5 credits), HIFEM chair (5), TECAR (3), steam sauna (3) and cold laser (2).

Every new member gets a complimentary 20-minute visit with Charles Ortega, PA-C or Rowena Calleja, PT to confirm the chosen modalities are safe and suitable. Providers set the plan and trained medical staff run the sessions. Sessions are booked online, Monday to Friday, and on Saturdays subject to availability. The site says there is no enrollment fee and no long-term contract, and you can move between tiers. One practical detail: remaining credits are tracked by staff, not online, so you ask at a visit or by phone. The site does not publish what happens to unused credits beyond saying they refresh each cycle.

OWCP care, military and first responders

Federal employees injured at work. The Office of Workers' Compensation Programs (OWCP), part of the US Department of Labor, handles work-injury claims for federal employees under the Federal Employees' Compensation Act. Innovare Tx says it treats employees of USPS, TSA, DHS, CBP, DOD, the VA, DOJ, FEMA, IRS, SSA and other agencies, and handles both claim types:

• CA-1: a traumatic injury from a specific incident during one work shift.
• CA-2: an occupational disease or condition that develops over time from work duties.

The clinic's published process: call and say you are a federal employee with a work injury; an evaluation by the treating physician, Dr. Nathan Nguyen, MD, working with Charles Ortega, PA-C; medical documentation for the claim (causation statements, objective findings, work-status reports); treatment, which may include PT with Rowena Calleja; and direct billing to OWCP. The clinic says you pay nothing out of pocket for approved, authorized services. Its physical therapy page says, "Our workers' compensation focus is on federal employees under OWCP."

On choosing a provider, the clinic says federal employees have the right to choose their own treating doctor.

Military, veteran and first-responder discounts. The site offers discounts on self-pay care (orthobiologic procedures, weight management, wellness memberships and select out-of-pocket services) to active-duty military, honorably discharged veterans, Reserves and National Guard, law enforcement, firefighters and EMS, corrections officers, federal agents, and military spouses and dependents. Bring a military ID, VA card, badge or proof of service. The discount amount is not published, and insurance-covered services are billed at standard rates. The military page also mentions accepting Tricare referrals.

How much does Innovare Tx cost?

These are the prices published on the site when we checked on 19 October 2026.

Insurance. The clinic lists Aetna, Blue Cross Blue Shield (in-network), Cigna, Medicare, UnitedHealthcare and workers' comp including OWCP, and says it accepts 200+ plans. It says insurance typically covers office visits and consultations, lab work, physical therapy and some imaging when medically necessary, and typically does not cover orthobiologic procedures, GLP-1 weight-loss medication or wellness memberships. HMO plans cannot be booked online; call for HMO scheduling. The billing team will verify benefits before a first visit: have your insurance card (front and back), member and group numbers, the policyholder's name and date of birth, and the service you want.

Financing and payment. Self-pay is due at the time of service, by cash, credit or debit card. For self-pay care and out-of-pocket balances, the clinic offers Cherry (its primary payment-plan partner; Cherry says checking options uses a soft credit check), Affirm and CareCredit. Each lender sets its own approval, plan length and rate, and the clinic's staff do not see your credit report.

Worked example. A new in-clinic tirzepatide patient who takes the lab panel would pay, at the published self-pay prices, $70 for the consultation, $99 for labs and $160 for the first month of medication: $329 in total. Follow-ups with dose changes add $50 each, roughly every four to six weeks.

Location, hours, parking and languages

• Address: 16901 Dallas Pkwy, Ste 210, Addison, TX 75001, on the Dallas North Tollway service road about three miles north of Galleria Dallas. The office is on the second floor and spans Suites 206 and 210; the door shows both numbers.
• Parking: free on-site parking, with elevator access.
• Hours: Monday to Friday, 9:00 AM to 5:00 PM; closed Saturday and Sunday, except some Saturday membership sessions. PT with Rowena Calleja runs Monday to Friday, 9 to 5.
• Who comes here: the site lists Addison, Dallas, Plano, Richardson, Carrollton, Farmers Branch, Irving, Frisco and McKinney.
• Languages: English and Spanish (Charles Ortega), English and Tagalog (Rowena Calleja).
• Telehealth: some weight-management follow-ups by video with Charles Ortega, and some PT sessions by video for patients located in Texas.
• Emergencies: the clinic directs emergencies to 911 or the nearest emergency room; after hours you can leave a voicemail for non-urgent questions.

What happens step by step

1. Book. Click "Book" on the site and you enter your name, email and phone, then pick a time on Tebra, the clinic's scheduling partner. You can also call (214) 233-3094 or send a message through the contact form; the clinic says it replies within one business day.
2. Verify coverage. If you are using insurance, the billing team checks your benefits, estimated copay or coinsurance and any prior-authorization needs before the visit.
3. Do the paperwork. Complete intake forms in the Tebra patient portal and arrive 15 minutes early.
4. First visit. You meet Charles Ortega, PA-C, or Rowena Calleja, PT, depending on the service. Bring ID, your insurance card, a medication list and any imaging or records.
5. Get a plan. You leave with a written plan. Anything cash-pay, such as an orthobiologic procedure, is quoted separately in writing.
6. Follow up. Follow-up depends on the program: weekly weigh-ins and six-week provider visits for weight care, PT sessions two or three times a week, or a scheduled reassessment in the Knee Program.

How it compares with other options

Who it suits, and who should look elsewhere

Questions to ask before you book

1. Is the clinic in network with my specific plan, and do I need a referral or prior authorization for PT or the knee injection series?
2. For weight care: what will my first three months cost in total, including the consultation, labs and follow-ups?
3. For orthobiologics: which procedure is being proposed, what is the written quote, and what does it include?
4. For the neuropathy program: what are the self-pay prices for the modalities, and how many sessions are planned?
5. For memberships: what happens to unused credits, and how do I cancel?
6. For OWCP: is my claim accepted yet, and what do you need from my agency?
7. What is the military or first-responder discount, and which services does it apply to?

How to get started

1. Pick the service that fits from the services page.
2. Check your coverage on the insurance and billing page, or call (214) 233-3094 to have the billing team verify it.
3. Book through the online booking page, which hands you to Tebra to choose a time.
4. For self-pay care, look at the payment plans page before your visit.

Visit Innovare Tx

Terms you'll see on the site

• PA-C: a physician assistant, certified. A licensed clinician who practices under a supervising physician's oversight in Texas.
• Autologous: made from the patient's own tissue, here blood or bone marrow.
• PRP / PPP: platelet-rich plasma and platelet-poor plasma, two fractions separated from a blood sample in a centrifuge.
• BMAC: bone marrow aspirate concentrate, made from a small marrow sample usually taken from the hip.
• A2M: alpha-2-macroglobulin, a protein in blood that can be concentrated from a sample.
• Investigational: not FDA-approved for treating a specific condition.
• Compounded medication / 503A pharmacy: a medication prepared by a state-licensed compounding pharmacy for an individual patient. Compounded drugs are not FDA-approved.
• GLP-1: a class of medications that mimic a natural gut hormone involved in appetite and blood sugar; tirzepatide also acts on a second hormone, GIP.
• PEMF: pulsed electromagnetic field, delivered through a mat or applicator.
• OWCP / FECA: the Department of Labor office, and the law, covering work injuries of federal employees.
• CA-1 / CA-2: the federal claim forms for a traumatic injury and for an occupational disease.
• Genicular artery embolization (GAE): a procedure that reduces blood flow to the knee lining, done by an interventional radiologist. Innovare Tx refers for it but does not perform it.

Frequently asked questions

Sources

All pages checked on 19 October 2026.

1. Innovare Tx, home page: innovaretx.com
2. About and team: innovaretx.com/about
3. Patient reviews: innovaretx.com/reviews
4. Insurance and billing: innovaretx.com/insurance-billing
5. Payment plans: innovaretx.com/payment-plans
6. Services overview: innovaretx.com/services
7. Orthobiologic medicine: innovaretx.com/orthobiologic-medicine
8. Knee Program pages: program overview, costs and insurance, covered injection series, orthobiologic options, genicular artery embolization
9. Weight management pages: weight management, compounded tirzepatide, compounded semaglutide
10. Physical therapy: innovaretx.com/services/physical-therapy
11. Neuropathy treatment: innovaretx.com/services/neuropathy
12. Family practice: innovaretx.com/services/family-practice
13. Wellness memberships: innovaretx.com/services/wellness-memberships
14. OWCP FAQ: innovaretx.com/owcp-faq
15. Military and first responders: innovaretx.com/military-first-responder
16. Fall and winter care: innovaretx.com/fall-winter-care
17. Contact, booking and locations: contact, book, locations
18. Privacy policy: innovaretx.com/privacy-policy
19. NPI registry (NPPES), Charles E. Ortega, PA: NPI 1285844837
20. NPI registry (NPPES), Rowena V. Calleja, PT: NPI 1265325625