New England Host Co: Services, Pricing and How It Works

What is New England Host Co?

New England Host Co is a regional company that runs short-term rentals for the people who own them. If you own a lake house, a ski home or an in-town house and want it rented on Airbnb and similar sites without doing the work yourself, this is the kind of business you would hire. The company describes itself as a short-term and vacation rental management company for homes in New Hampshire, Massachusetts and Vermont.

According to its About page, New England Host Co is the trading name of Kembo Homes LLC, a Massachusetts company formed in 2022. The same page describes it as deliberately small: it manages "a handful" of homes "because the difference between a good rental and a bad one is attention." The team page says two people run the company and that owners deal with both of them.

It sells two products, and you pick one:

• Full-service management: the company runs the whole cycle, from the listing and pricing to guest messages, cleaning, inspections and repair coordination. It is one package, not a menu.
• Co-hosting: you stay the listing owner on Airbnb and the company takes on an agreed share of the work. It is sold instead of full-service management, not on top of it.

The site also has a second audience: travelers. Its "Stays" section lists four homes the company manages that guests can book, two of them directly on the site.

The company is not a real estate brokerage, a long-term landlord service or a national vacation rental brand. It is a founder-led local manager whose main rule is geographic: it only takes on homes within 45 minutes of a cleaning crew.

Who owns and runs New England Host Co?

The site names two people.

Kyle Michaud, founder. The founder page says Kyle founded the company, still runs it, and that owners deal with him directly. His biography says his career began in hospitality, in management roles at hotels and restaurants, then moved into the technology industry while he kept investing in real estate as an owner and operator. The site credits him with four years managing short-term rentals, through Kembo Homes LLC.

Will Robichaud, owner/operator. The team page says Will treats each home as an individual investment rather than another listing in a portfolio, with decisions made property by property. His biography says he spent three years overseeing a portfolio of about 85 vacation properties in New Hampshire's Lakes Region for a national vacation rental management company, working on pricing, turnovers, maintenance, guest communication and marketing.

Both biographies are the company's own descriptions. Beyond these two people, the company does not publish a staff list. Cleaning and trades are done by local crews and vendors that it engages and manages, which the site is explicit are "not employees."

Is New England Host Co legit?

Owners usually ask this before handing over keys, and guests ask it before paying for a stay. Here is what can be checked from the company's own published information:

• A named legal entity. The site says New England Host Co is the trading name of Kembo Homes LLC, a Massachusetts company formed in 2022. You can look the LLC up in the Massachusetts Secretary of the Commonwealth's business entity search. We could not reach that database from our tools on 19 October 2026, so we have not reported its record here.
• Named people. The founder and owner/operator are named, with photos and biographies, on the About, Founder and Team pages.
• A working phone and email. (978) 672-4578 and info@newenglandhostco.com appear on every page.
• Real, bookable homes. The properties page lists four homes with photos, amenity lists and nightly prices, and two of them take bookings through a live availability calendar.
• Plain statements of what it does not do. The site says it does not publish response times, does not promise any level of income, does not get permits for owners and does not mark up supplies. That kind of limit is easy to check against a contract.

The company does not publish a street address for an office, and it does not publish customer review totals on its site. If outside references matter to you, ask for the name of an owner whose home it manages and speak to them before you sign.

What full-service management includes

The company's main product is full-service management. Its services page calls it "one service, not a menu": nothing in it is sold or priced separately, and the site adds that "there is no cheaper tier that quietly leaves out the cleaning." These are the parts it lists:

The site also describes supplies and restocking: consumables such as toilet paper, soap, coffee and trash bags are bought on the owner's behalf and rebilled at cost "with no markup." It treats linens and towels as durable items whose handling is agreed with each owner.

Things the site says are not part of the package: permits and licenses (the owner's job and the owner's fees), repair costs (coordinated by the company, paid by the owner), utilities, and winterizing, which the second-home page says "is not one of the services listed for full-service management."

Co-hosting, the other option

Co-hosting is the company's second product. On Airbnb, a co-host is someone the listing owner invites onto the listing to help run it. The owner keeps the listing, the payout method and the tax information. The company's co-hosting page summarizes Airbnb's rules: an owner can add up to 10 co-hosts, choose one of three permission levels (full access, calendar and messaging, or calendar only), and set the co-host's payout as a cleaning fee, a cleaning fee plus a percentage, a percentage, or a fixed amount per booking.

What the company says about its own co-hosting:

• It is a separate product, sold instead of full-service management. You cannot have both from New England Host Co.
• The split of work is agreed with each owner before you start, so there is no standard co-hosting package to describe.
• Pricing is quoted privately.

The site suggests co-hosting usually fits owners who live close enough to handle some things in person, already have a cleaner or handyman they trust, enjoy parts of hosting, or want to stay the visible host on the listing.

What happens between guests, step by step

The company describes the same loop for every stay at every home it manages under full service:

1. The guest checks out. Post-stay follow-up and review management start here.
2. Housekeeping arrives. A local crew turns the house over after every stay, not weekly or monthly. The cleaning page says the crew first takes in the state of the home "before touching anything, so anything unusual is noticed before it is cleaned away."
3. The home is inspected at the same visit. The point, in the site's words, is that "wear and damage are found by us, not reported by the next guest."
4. Consumables are restocked and rebilled to the owner at cost.
5. Repairs are coordinated if something needs a trade, within the approval threshold agreed with the owner (see below).
6. Pricing keeps moving. Separately, every day, nightly rates are reviewed in PriceLabs.
7. The next guest books, confirmations and reminders go out, and the loop starts again.

The inspection checklist itself is not published. The inspections page says what is checked "can depend on the home, its systems and the season," and invites owners to ask for the list for their home.

Who cleans and maintains the house?

This is the question the company answers most directly. Its homepage section titled "Who Is Actually in Your Property" says cleaning and trades are carried out by local crews and vendors that New England Host Co engages and manages. They are "ours to vet, brief and hold to standard," not employees, and local to the home they look after.

Three details recur across the site:

• A trial period. Each crew works a trial period before it is trusted with a home, and "everyone who lets themselves in is someone we picked."
• Crews vary. Which crew comes to a turnover can change with availability, so the same person may not clean your house every time.
• The 45-minute rule. Every home must be within 45 minutes of its crew's base. The company says this is what makes a clean after every stay realistic "in a January snowstorm as well as on a July Saturday."

The maintenance page also asks owners to share vendors they already trust, such as an oil company, plumber or septic service, and existing service records. It notes that many Lakes Region and Vermont rentals run on a private well and septic system.

How repairs and the approval threshold work

New England Host Co coordinates repairs; the owner pays for them. The tool that connects the two is an approval threshold: a spending limit you and the company agree at the start.

The threshold is set per owner, not as a company-wide figure, and the site does not publish a default amount. Owners with several homes can ask whether to use one threshold for all of them or a different one for each.

The inspections page adds a platform detail worth knowing: on Airbnb, reimbursement requests for guest damage have a 14-day window after the guest's checkout, which is one reason the company inspects at every turnover.

Nightly pricing, booking sites and direct bookings

Pricing. The company sets nightly rates in PriceLabs, a dynamic pricing tool, from what comparable homes charge and what the market is doing, then adjusts them daily "against parameters we set." It says the method matters in New England, where "a February ski weekend, a July lake week and a quiet November weeknight are different products with different prices." The dynamic pricing page is explicit that "no pricing method can promise a level of income, and New England Host Co does not promise one."

Booking sites. Homes are listed on six platforms: Airbnb, Vrbo, Tripadvisor, Expedia, Booking.com and Furnished Finder. Furnished Finder focuses on furnished stays of 30 nights or more, which the company suggests some owners use to fill slow stretches, such as the weeks between ski season and lake season.

Direct bookings. Some homes can also be booked on newenglandhostco.com itself through a booking widget. When we checked, two homes took bookings this way (Ludlow and Franklin). The company presents direct booking as an addition to the platforms, not a replacement, and notes that Airbnb's off-platform policy bars moving Airbnb guests off Airbnb, so guests who book on Airbnb are hosted on Airbnb.

Where does New England Host Co manage homes?

The service area page draws the line by one rule first: every home must be within 45 minutes of a local crew's base. Within that rule, the company lists:

The locations page states plainly that homes in Connecticut, Maine and Rhode Island are outside the service area. If your home is near the edge of the area, the company asks you to send the address so it can confirm coverage against the 45-minute rule.

The company does not publish an office address or office hours. Its contact page lists guest messaging, owner support and emergencies as "round the clock," but its service pages say it does not publish response times, so ask what to expect for your home.

The homes you can book

For travelers, the properties page lists four homes the company manages. Prices are the nightly figures shown on the site on 19 October 2026; your total depends on dates, platform and fees.

Manchester: a newly renovated three-floor townhome on the city's west side with a large backyard and a sauna. The listing says it is minutes from Manchester airport, SNHU and Saint Anselm College, and about an hour's drive from Boston.

Nashua: a three-bedroom home a few minutes from downtown Nashua, with Wi-Fi, central air, a dedicated workspace and on-site parking.

Strolling Woods (Franklin): an eight-bedroom estate on the shore of Webster Lake on 750 acres of woodland. The listing describes a lodge-style great room, a home theater, a game room, a gym with Pelotons, a private dock and swim platform, a boathouse with kayaks and paddleboards, and a fire pit. It says pets are welcome.

Ludlow: a first-floor three-bedroom apartment three minutes from Okemo Mountain, pitched at ski trips and family getaways. The service area page says this is "a property of our own, let and managed like any owner's."

Every listing carries the same promise from the company: cleaned and inspected after every stay by a local crew, and guest messages answered by the company that runs the house, "not a call center in another state."

How much does New England Host Co cost?

The management price is not published. The pricing page says so directly: "New England Host Co does not publish a management price. Each home is quoted privately, after a free property analysis." It will not quote a number or a percentage on the site.

The company's stated reason is that homes in its area differ too much for a rate card: "A townhome in Nashua, an 8-bedroom lake estate that sleeps 22 and a ski home near Okemo do not take the same work to run, and they do not earn on the same calendar."

What the site does tell you about the quote:

• Full-service management is quoted as one package. You cannot pay for only part of it.
• Co-hosting is quoted on its own, and the price depends on how the work is split.
• Consumables are rebilled at cost, with no markup.
• Repairs are not included in the management price.

The pricing page also gives owners a checklist for comparing any manager's quote, its own included: what is inside the price (cleaning, inspection, photography, pricing software), what the fee is charged on (gross bookings, net of fees, or a flat amount), what gets marked up, whether there are setup fees or minimum terms, and who approves repairs up to what amount. Setup fees and contract terms are not published, so ask for both in writing.

For guests, the nightly rates in the table above are the published figures.

What the owner keeps paying

The company is unusually specific about the costs that stay with the owner under either product. From its pricing and service pages:

Two more costs come out of bookings rather than from the manager. Platform fees are set by each platform; the company's pricing page notes that Airbnb says most hosts on its single-fee structure pay a 15.5% service fee and most on its split-fee structure pay 3%, as of October 2026. Lodging taxes are set by the state and town. The site gives examples: New Hampshire requires a meals and rentals license, Massachusetts requires every operator to register with the Department of Revenue even when renting only through a platform, and in Vermont platforms collect the 9% rooms tax and a 3% short-term rental surcharge. The company frames this as general information, not legal or tax advice, and tells owners to check with their town.

Setting up a home that has never been rented

The new listing setup page splits the work in two. Under full-service management, the company builds the listing, photographs the home, writes the copy, sets up pricing in PriceLabs, lists the home on the six platforms, and runs housekeeping and inspection from the first stay. The owner handles:

• The town zoning check, state tax registration and permit fees.
• Furnishing the house: beds and spare linens, a working kitchen, towels, smoke and carbon monoxide alarms, a fire extinguisher, and New England extras such as a shovel and ice melt by the door.
• Deciding the house rules: pets, events, quiet hours, maximum guests, and anything a guest must know (a well, a septic system that cannot take wipes, a steep winter driveway).
• Giving owner-stay dates before the calendar opens.

The company says setup is not a separate service and does not publish a timeline: "It depends on the permits, the house and the season, so we will not give a number here." Who holds the account on each platform is settled with the owner at the start.

Using the house yourself

Yes, you can still use your home. The company says owner stays are part of the arrangement, and the costs tied to your own time in the house are yours. Its practical rule is to give your dates early, so they are blocked on every platform before guests book. Because the company lists on six sites and calendar syncing is not instant (the site notes Airbnb updates imported calendars every 3 hours), dates need to be closed everywhere at once.

The second-home page lists a few things worth agreeing up front: a written list of personal items that stay out, who arranges plowing before the first storm, and what the house needs if it sits empty for long stretches in winter, since inspections are tied to guest stays. It also notes that personal-use days can change which rental expenses are deductible, and tells owners to ask a tax professional.

How it compares with other options

Owners usually weigh a manager like this against a few other routes. The comparison below uses general categories, not named companies, and describes New England Host Co only as its own site does.

The company's own pages put its trade-off plainly: if you want "a big national brand," or "one national brand across all" of homes in many states, "that is not what this company is." What it offers instead is a small team you deal with directly and a crew close to each house.

Who it suits, and who should look elsewhere

Questions to ask before you sign

• What is the management fee for my home, what is it charged on, and is there a setup fee?
• What is the minimum term, and how does either side end the agreement and remove access?
• Is my address within 45 minutes of a crew base, and which crew would cover it?
• What is on the inspection checklist for my home?
• What approval threshold do you suggest for a home like mine?
• Who holds the account on each platform, and what happens to the listings if I leave?
• How are linens and towels handled, and what counts as a consumable?
• How quickly are guest and owner messages answered in practice?
• Who arranges plowing, and what happens to the house during long empty stretches in winter?
• For co-hosting: which Airbnb permission level and payout option would you use, and which tasks would I keep?
• Can I speak to an owner whose home you manage now?

How to get started

1. Get in touch. Call (978) 672-4578, email info@newenglandhostco.com or use the contact form. The form asks what you need help with: ski home or winter rental management, a seasonal pricing review, full-service management, co-hosting or other.
2. Confirm coverage. Give the address so the company can check it against the 45-minute crew rule.
3. Free property analysis. The company says it starts with a free property analysis of your home.
4. Choose the product. Full-service management or co-hosting.
5. Get the quote. Privately, for your home. Ask for the terms in writing.
6. Sort the owner's side. Permits, tax registration, furnishing, house rules and your own dates.
7. Setup and first stay. Listing, photos, pricing, then the turnover loop after every stay.

If you are still deciding whether to rent at all, the company's owner guide, Renting Out Your Home on Airbnb in New England, covers local rules, taxes and what a home could earn.

Visit New England Host Co

Terms you'll see on the site

Full-service management

The company runs the whole rental: listing, pricing, guests, cleaning, inspections and repair coordination, sold as one package.

Co-hosting

You remain the Airbnb listing owner and invite a co-host to help. At New England Host Co it is a separate product with an agreed split of work.

Turnover

Everything that happens between one guest's checkout and the next guest's arrival.

Approval threshold

A spending limit agreed with the owner. Repairs below it can go ahead; repairs above it need the owner's OK.

Rebilled at cost

Supplies bought for the home are charged back to the owner at what they cost, with nothing added.

Dynamic pricing

Nightly rates that change with demand, season and local events rather than staying fixed.

PriceLabs

The third-party pricing tool the company uses to review rates daily.

Channel management

Listing one home on several booking sites and keeping its calendar and details consistent across them.

Direct booking

A reservation made on the company's own website instead of through a platform.

Mid-term stay

A furnished stay of 30 nights or more, such as those listed on Furnished Finder.

The 45-minute rule

The company's condition that every home be within 45 minutes of its crew's base.

Frequently asked questions

Sources

All pages checked on 19 October 2026.

1. New England Host Co: home page
2. About New England Host Co
3. Founder: Kyle Michaud
4. Team
5. Service Area
6. Locations
7. Contact
8. Services
9. Short-Term Rental Management
10. Full-Service Short-Term Rental Management in New England
11. Airbnb Co-Hosting for New England Homeowners
12. How Our Management Pricing Works
13. Owner FAQ
14. New Listing Setup
15. Cleaning and Turnover
16. Inspections
17. Maintenance Coordination
18. Supplies and Restocking
19. Dynamic Pricing
20. Guest Communication
21. Listing Optimization
22. Professional Photography
23. Channel Management
24. Direct Bookings
25. Rental Management for Owners Who Live Far Away
26. Second Home Management
27. Management for Owners of Two or More Rental Homes
28. Owner Stays and the Rental Calendar
29. Guest Emergencies at Your Rental
30. Winter Rental Management
31. The Homes We Manage
32. Spacious 4 Bedroom w/ 3 Floors, Sauna, Backyard (Manchester, NH)
33. Spacious Townhome (Nashua, NH)
34. Strolling Woods, Webster Lake Estate (Franklin, NH)
35. Modern 3BR/2BA near Okemo (Ludlow, VT)