Wilson Management, Inc.: Services, Fees and How It Works

What is Wilson Management, Inc.?

Wilson Management, Inc. (the company sometimes shortens it to WMI) is a property management firm with one office in Bellevue, Washington. It works for property owners: people and investors who own rental houses, condos, apartment buildings, multi-family buildings or commercial space and want someone else to find tenants, collect rent, arrange repairs and keep the books. It also deals directly with renters, who apply for its listings, pay rent and request repairs through its online resident portal.

The company describes itself as offering "full-service" management, and its site names five core services: property marketing, tenant screening, rent collection, maintenance and repairs, and financial reporting. For owners who want to manage day to day themselves, it also offers tenant placement (also called leasing-only), which ends once a screened tenant moves in.

A few points stand out from its own pages:

• Long local history. The site says the firm has served Greater Seattle since 1982 and that it "still manage[s] an apartment for our first Client from 1982."
• Owner-run. Gary E. Wilson, who founded the company, is still listed as President and Designated Broker, and many pages carry a "Reviewed by Gary E. Wilson" line.
• Residential and commercial. Unlike firms that only do single-family homes, it lists apartment, multi-family, office, retail and industrial property among the types it handles.
• Software. It uses AppFolio for the owner portal, resident portal, rent payments and maintenance requests.

Who owns and runs Wilson Management?

Gary E. Wilson is the President and Designated Broker. The About page says he "started the company to provide quality property management services on a personal basis for property owners in the Pacific Northwest," and that the firm has "a career of managing more than 30,000 apartments" (the company's own figure). His personal message on the site says many client relationships "have lasted for 10 to 25 years."

The team page explains what a designated broker is: under Washington law, the licensed broker who is legally responsible for a real estate firm's brokerage activity. The site describes Gary Wilson as "WA licensed." We did not pull his record from the Washington Department of Licensing, so treat the license detail as the company's statement; you can check it yourself with the state's free license lookup. The Better Business Bureau record independently lists "Mr. Gary E Wilson, President/Designated Broker" as the principal contact.

The site does not publish a full staff list. Client testimonials on the site name staff members including Maria, Lisa Hampton (bookkeeping and an owner portfolio), Barbara, Evan Whitfield (a building manager), and Vince Pacecca. If you want to know who would be your day-to-day contact, ask at the first call.

The team page describes four functions the staff cover: owner relations, leasing and tenant screening, maintenance coordination, and accounting and rent collection.

Is Wilson Management legit?

Owners usually ask this before handing over a property worth hundreds of thousands of dollars. Here is what can be checked:

• A real office. The company publishes a street address (1380 112th Ave NE, Suite 203, Bellevue, WA 98004), office hours and a phone line, (425) 453-0089, on every page.
• A public BBB record. The Better Business Bureau profile, checked on 19 October 2026, shows Wilson Management Inc as a corporation, incorporated 30 August 1982, with an A+ rating, 0 complaints in the last three years and 0 customer reviews. The BBB page also states the business is not BBB accredited. (An A+ rating and accreditation are separate things at the BBB.)
• Industry memberships. The site lists membership in IREM (Institute of Real Estate Management), RHAWA (Rental Housing Association of Washington) and WMFHA (Washington Multi-Family Housing Association). We did not confirm these in the associations' directories, so ask if they matter to you.
• A named, accountable broker. Washington requires a real estate firm to have a designated broker, and the company names Gary E. Wilson in that role.
• Published reviews. The testimonials page shows 19 owner and resident quotes, all shown with five stars, and the home page says "34 online reviews." These are collected and displayed by the company itself; the site does not say which platform the 34 come from.
• Press mention. The site footer says the firm was "Featured in Realty Times."

None of this tells you how a given manager will handle your property. The useful next step is to ask for the management agreement and fee schedule in writing and, if you are a larger owner, for a reference from a client with a property like yours.

Services, one by one

The owner FAQ adds two practical details. The company says it is ready to start managing "within the first 24 hours after signing the contract." And it requires proof of the owner's insurance before it starts, requires all renters to carry renters insurance, and mentions an "owner group insurance plan" that the company says can save owners money. Ask for the details of that plan; the site does not describe it further.

What kinds of property it manages

The home page and services pages consistently name four core types: single-family homes, apartment buildings, multi-family properties and commercial properties. The site's menu breaks this down further:

• Single-family: detached houses, townhomes, condos, homes in HOA communities and accessory dwelling units (ADUs). The company says a one-house owner "gets the same screening standards, maintenance response, and monthly reporting as an owner with a portfolio."
• Apartments and multi-family: from duplexes to larger apartment communities, with unit-level and portfolio-level reporting. Sub-pages cover lease-up, tenant retention, capital planning, compliance and utility billing (RUBS and submetering).
• Commercial: office buildings (single-tenant, multi-tenant, medical and professional), retail (strip centers, freestanding buildings, mixed-use ground floor, restaurant spaces) and industrial or warehouse property.
• Other types on the menu: self-storage facilities, marinas and mobile home parks each have their own section on the site. These are specialized assets; if you own one, ask the company directly about its current portfolio of that type before you rely on the web page.

The company's resident application page lists five apartment communities it leases: Calcutta Canoe Club, Juanita Brook Apartments, Orion Apartments, Sheridan Apartments and Park 5 Apartments.

Tenant placement vs full-service management

Wilson Management sells two levels of service, and the difference matters for cost and for who answers the 2 a.m. call.

The company notes that "many owners start with placement and later move to full management." The tenant placement page lists the cities where it leases, grouped as the Eastside, Seattle and North King County, South King County, and Snohomish County.

How tenant screening works

Screening is the part of the service the site describes in most detail. According to the tenant screening page, each application is checked for:

1. Credit history and finances: payment patterns, outstanding debt and overall financial responsibility.
2. Income and employment: confirming the applicant earns enough to afford the rent and verifying the job, rather than relying on the number written on the form.
3. Rental history: contacting previous landlords and managers about on-time payment, care of the home and proper notice.
4. Background and eviction history: available background information and prior eviction records.
5. Application review: checking completeness and accuracy and following up on anything unclear.

The company says every adult applicant is evaluated "against the same consistent criteria," that its process "abides by all Fair Housing Laws," and that it keeps up with Washington's rules on how applicants are screened and how adverse decisions are communicated. It does not publish its specific thresholds (for example a minimum credit score or an income multiple), so ask for the written criteria if you want to see them. The owner FAQ says tenants pay the application fee, which covers the credit check; the amount isn't published.

Screening is available on its own as part of tenant placement, not only with full management.

Maintenance, repairs and emergencies

The property maintenance page sets out how repairs are handled:

• Requests: residents submit requests through the AppFolio resident portal, which time-stamps and tracks them. Residents can also call during office hours.
• Triage and dispatch: each request is prioritized; urgent items such as water intrusion, loss of heat or safety hazards "are routed for prompt attention," and routine work is scheduled.
• Owner approval threshold: you agree a dollar limit with the company. Routine work under it goes ahead; larger jobs come to you for approval first, except genuine emergencies, where the company acts and tells you afterwards.
• Vendors: the site says it uses trusted local trades and licensed, insured contractors, and manages scheduling, access and quality checks.
• Preventive and seasonal work: HVAC servicing, gutters and drainage, moss treatment, inspection of major systems. The site has a fall and winter checklist for Pacific Northwest rentals.
• Turnover: cleaning, repairs, painting and updates between tenants.
• Reporting: every request, approval and job is logged, and costs appear on your owner statement.

The home and services pages describe "24/7" maintenance support and an emergency maintenance hotline for tenants. A separate after-hours number isn't published on the site, so if you're a resident, confirm how to reach someone outside office hours when you sign your lease. If you're an owner, ask what the after-hours process is and whether vendors' invoices carry any markup.

What happens if a tenant stops paying

The company's approach, as described on its eviction services page, is prevention first: careful screening, clear lease terms, reminders before rent is due, late fees and prompt follow-up on missed payments. The owner FAQ says continued non-payment "results in eviction."

When an eviction can't be avoided, Wilson Management handles the property management side (notices, documentation, communication and logistics) and works with outside legal counsel, who handle the court proceedings. The company states plainly that it is "a property management company, not a law firm," that it does not give legal advice, and that it does not promise outcomes or timelines. Eviction legal fees are typically separate from management fees; ask how they are billed.

This guide is not legal advice. Washington eviction rules are detailed and change often; talk to a licensed Washington attorney about a specific tenancy.

How much does Wilson Management cost?

Wilson Management does not publish its fees. Its own explanation, in a fee article signed by Gary E. Wilson, is that "a single-family home in Bellevue, a twelve-unit building in Kent and a commercial suite involve different work," so a single percentage would be misleading. What it commits to on the site is "the full fee structure in writing before you sign," and a free rental analysis "whether or not you hire us." Its fee FAQ says there are no hidden fees and that all fees are explained during the rental analysis.

What the site does say about the structure:

• Two core charges: "a recurring monthly management fee plus a tenant-placement fee when we lease your unit."
• What the management fee typically covers: leasing coordination, rent collection, maintenance coordination, inspections, financial reporting and owner portal access, with the exact scope set in the management agreement.
• Charges that may be separate: the company's fee page lists lease renewal fees, tenant placement fees, add-ons (for example emergency call-outs, insurance claim handling, premium advertising, extra inspections, HOA communications) and legal and eviction fees as items that vary by company. Ask which apply to your agreement.
• Tenant costs: applicants pay the application fee. Security deposits "vary by property and location."

For context, the company's own blog cites general market ranges for the Seattle area: full-service residential management "generally quoted in the range of 8% to 12% of collected rent," and leasing fees "commonly quoted at 50% to 100% of one month's rent." Those are market figures from its articles, not Wilson Management's prices.

What affects your quote: property type and size, location, the level of service (placement only or full management) and which add-ons you want. To get a number, request the free rental analysis online or call (425) 453-0089. There is no published military discount; the military page asks you to call about pricing.

What happens when you sign up, step by step

1. Free rental analysis. You send your phone, email and the rental address through the form, or call. A property manager reviews what the home should rent for and explains the fee structure.
2. Consultation and agreement. You agree the scope (placement or full management), the fees and a repair approval threshold, and sign the management agreement. The company says it can start within 24 hours of signing.
3. Insurance and setup. You show proof of your insurance and set up direct deposit and owner portal access.
4. Prepare and price the home. The company advises on cleaning, repairs and updates and sets the rent from market comparisons.
5. Market and show. Photos, listings across rental sites, signs and showings.
6. Screen and lease. Applicants are screened against consistent criteria; the approved tenant signs the lease, pays the full security deposit and any fees, and completes a move-in condition checklist.
7. Ongoing management (full service only). Rent collection, maintenance, periodic inspections, monthly statements and year-end tax paperwork. At move-out, the home is inspected and the deposit is handled under Washington law.

The owner FAQ also notes that you keep a say: "you can still have a say in every decision that is made," and you choose how involved to be in smaller decisions.

For renters: listings, applications and rent

If you're looking for a place to rent rather than a manager, here is how the company says it works:

• Listings: the Available Rentals page shows current homes with rent, deposit and available date. If nothing fits, you can tell the office the area, bedrooms and move date you need.
• Applying: you must be at least 18, every adult who will live in the home applies separately, and applications are made online. The company says it tells applicants its decision "either way."
• Lease and move-in: a signed lease is required, along with renters insurance and a signed move-in condition checklist.
• Rent: due on the first of each month, paid through the tenant payment portal. A late fee applies if rent is late; contact the on-site manager or main office if you can't pay on time.
• Pets: depend on each lease; call the office before adding a pet.
• Locks and entry: tenants may not change the locks. Staff post a notice before entering, except in an emergency as Washington law allows.
• Repairs: request them through the resident portal, and call for anything urgent.

The resident FAQ also summarizes several Washington tenant rules (rent increase notice, the rent increase cap, deposit return timing, paying move-in costs in installments, just-cause eviction), each with its RCW citation. It is a useful starting point, but it is general information, not legal advice.

Where it works and office hours

The company groups its service area into four regions and lists 30 cities by name:

• The Eastside: Bellevue, Kirkland, Redmond, Issaquah, Sammamish, Woodinville, Mercer Island, Newcastle, Bothell, Snoqualmie.
• Seattle and North King County: Seattle, Shoreline, Lake Forest Park, Kenmore.
• South King County: Renton, Kent, Auburn, Federal Way, Burien, Tukwila, SeaTac, Des Moines, Covington, Maple Valley.
• Snohomish County: Everett, Lynnwood, Edmonds, Mountlake Terrace, Mill Creek, Mukilteo.

It also has area pages for King County, South Snohomish County and the Greater Eastside, and says that if your city isn't listed, "we very likely still cover it."

Office: 1380 112th Ave NE, Suite 203, Bellevue, WA 98004. Hours: Monday to Friday, 9 a.m. to 4 p.m.; Saturday and Sunday by appointment. Phone: (425) 453-0089.

Out-of-state and military owners

The company has a page for service members with PCS orders. It mentions Joint Base Lewis-McChord, Naval Station Everett and NAS Whidbey Island, and says its model is "built for remote owners": the AppFolio owner portal for statements and documents from any time zone, monthly statements, and direct deposit of rent. The single-family page says "a significant share of our owners are not local, and some are on active duty."

The PCS page outlines a five-step path (rental analysis, preparing the home, marketing and screening, lease and move-in inspection, hands-off management). It also explains in general terms that the Servicemembers Civil Relief Act (SCRA) may let a service-member tenant end a lease early in some situations, and recommends a qualified attorney or your installation's legal assistance office for specific questions.

Condos and HOAs

The site separates two services that people often mix up:

• Condo unit management is for an owner renting out one condo. The company manages the unit as a rental and works within the association's rules (lease minimums, rental caps, tenant registration, move-in scheduling). HOA dues stay the owner's responsibility unless arranged otherwise.
• HOA or community association management serves the association and its board: dues collection and budgeting, vendors and common areas, board meetings, rule enforcement, owner communication and reserve reporting. The site says scope can range from full service to a limited engagement focused on accounting and reporting.

If you're a board looking for association management, ask for a proposal and for examples of associations the company currently manages.

How it compares with other options

Who it suits, and who should look elsewhere

Questions to ask before you hire

1. What is the monthly management fee for my property, and what is the tenant placement fee?
2. Is there a lease renewal fee, setup fee, or a charge while the unit is vacant?
3. Do you add a markup to vendor invoices, and do you own or have an interest in any vendors you use?
4. What repair approval threshold do you recommend for my property?
5. Who will be my day-to-day contact, and how do residents reach someone after 4 p.m. or on weekends?
6. How often are periodic inspections done, and do I get photos or a written report?
7. Can I see your written tenant screening criteria?
8. How are eviction legal fees billed, and which attorneys do you work with?
9. How much notice do I need to give to end the management agreement, and are there fees for leaving?
10. For commercial or specialized property: what similar properties do you manage now?

How to get started

1. Request a free rental analysis with your phone, email and rental address.
2. Read the owner FAQ and the fees page so you know what to ask.
3. Call (425) 453-0089, Monday to Friday 9 to 4, or use the contact form.
4. Ask for the management agreement and full fee schedule in writing before you sign.
5. Renters: see available rentals and apply for a home.

Visit Wilson Management, Inc.

Terms you'll see on the site

• Designated broker: the licensed managing broker legally responsible for a Washington real estate firm's brokerage activity.
• Tenant placement (leasing-only): a one-time service that ends when the tenant moves in.
• Rental analysis: an estimate of what a property should rent for, based on comparable rentals.
• AppFolio: the property management software behind the company's owner and resident portals.
• Make-ready / turnover: cleaning, repairs and updates between tenants.
• CAM: common area maintenance charges shared among commercial tenants.
• NNN (triple net): a commercial lease where the tenant pays base rent plus a share of taxes, insurance and CAM.
• RUBS: ratio utility billing, splitting a building's utility costs among units by a formula.
• RCW 59.18: Washington's Residential Landlord-Tenant Act, cited throughout the site's law pages.
• Just cause: Washington's rule that a residential tenancy can only be ended for reasons listed in the law.
• PCS: permanent change of station, a military relocation order.

Frequently asked questions

Sources

All pages checked on 19 October 2026.

1. Wilson Management, Inc., home page: wilsonmanagementinc.com
2. About Us: wilsonmanagementinc.com/about-us
3. Meet the Team: wilsonmanagementinc.com/team
4. Property Management Services: wilsonmanagementinc.com/property-management-services
5. Property Management Fees: wilsonmanagementinc.com/property-management-fees
6. Owner FAQ: wilsonmanagementinc.com/owner-faq
7. Resident FAQ: wilsonmanagementinc.com/tenant-faq
8. Service pages: Tenant Screening, Tenant Placement, Property Maintenance, Eviction Services, Military & PCS, Why Hire Us
9. Property type pages: Single-Family, Multi-Family, Commercial, Office, Retail, Condo, HOA, Self-Storage, Marinas, Mobile Home Parks
10. Areas We Serve: wilsonmanagementinc.com/areas-we-serve
11. Available Rentals and Apply for a Home: available-properties, apply-for-a-home
12. Contact Us and Rental Analysis: contact-us, rental-analysis
13. Testimonials: wilsonmanagementinc.com/testimonials
14. Resources: wilsonmanagementinc.com/resources
15. Blog, fees articles: Property Management Fees in Seattle and Bellevue, Property Management Cost in Washington
16. Better Business Bureau profile, Wilson Management Inc: bbb.org