Association & Membership Websites. The systems members actually use.
A membership site is not a brochure with a login button. It is renewals, chapters, credentials, events and a directory, all of which have to work on the two days a year a member actually logs in — and be maintainable by a staff of three the rest of the time.
We grow your business with
- CROturn traffic into leads
- SEOrank & get found
- GEOwin generative search
- AEOget cited by AI answers
- AIbuild a website that learns
The problem
Renewal churn is usually a design problem
Members rarely leave because of the website. They leave because renewing was confusing, the receipt never arrived, the credential they needed was three clicks deep, or nobody could tell them whether their chapter dues were included. Each of those is a design and content decision.
The second issue is the system boundary. Most associations already run on an AMS or CRM that owns the member record. The website's job is to be a good front end to that system, not to duplicate it — and getting that boundary wrong is how organizations end up with two member databases that disagree.
Scope
What these builds usually cover
Member portals
Login, profile, benefits and documents, designed around the handful of tasks members actually come to do rather than every feature the platform allows.
Dues and renewals
Renewal journeys that work on a phone, with clear pricing, working receipts and lapse handling that does not silently drop a member.
Chapters and sections
Regional and special-interest structures that can publish without breaking the shared design or fragmenting the member experience.
Credentialing and CE
Certifications, continuing education records and directories of credentialed members, structured so they can be verified by outsiders where that is appropriate.
Events and registration
Conference and chapter event registration, integrated with the member record so pricing and eligibility follow the member.
AMS and CRM integration
Keeping the member record in the system you own. Related reading: CRM design features that increase retention.
Non-negotiables
What we build in
- One member record, in the system of record — not duplicated by the website
- Renewal and registration journeys tested with a keyboard and a screen reader
- WCAG 2.2 AA accessibility across member-only areas, not just public pages
- Plain-language benefits and eligibility content a prospective member can evaluate
- Migration that preserves member-facing URLs and any public directory pages
- A written handover so a small staff can run the site without the vendor
Project Managers who will work with you on your project!
Irina S.hello@eseospace.com
Benjamin G.ben@eseospace.com
David G.david@eseospace.comWork with us
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Prefer a fixed one-time price? See our one-time packages for Nonprofits & Government, from $800 to $4,000, with case studies.
See one-time packagesQuestions
Association questions
Do we have to replace our AMS?
Can members with accessibility needs use the portal?
Our renewal season is a fixed window. Can you work around it?
Wondering what this costs? Every service has published pricing — no discovery call required to see it.
View pricingPublic-sector and nonprofit websites
Accessible, plain-language sites that survive procurement and public scrutiny.
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Rebuilding a membership site?
Tell us which AMS or CRM you run on and what renewal season looks like, and we will tell you what the integration actually involves.
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