Government Web Design. Built for residents, not committees.
Agency sites carry real service load: applications, permits, notices, payments and the answers people need before they call. We design and build them to be accessible by default, understandable at a glance, and maintainable by whoever inherits them after the next election or reorganization.
We grow your business with
The problem
A government site is a service counter, not a brochure
Most agency websites are judged on whether someone can find a form, understand an eligibility rule, or confirm a deadline without calling. That is a very different design problem from a marketing site, and it is why a redesign that only changes the visual layer tends not to reduce the call volume it promised to reduce.
The other constraint is time. A site built for one administration has to keep working through staff turnover, reorganizations and vendor changes. That means the content model, the editing workflow and the documentation matter as much as the design — which is why we treat a written handover as a deliverable rather than a courtesy. For state and local government, the ADA Title II rule names WCAG 2.1 AA specifically, with staged compliance dates — a site built to 2.2 AA clears it.
Non-negotiables
What we build in from the start
These are baseline for public-serving work, because each one is either a legal exposure or a service failure.
Scope
What we typically build
Most engagements are some combination of these.
Resident service journeys
Apply, report, pay, register and request flows designed around what someone is actually trying to finish, then tested with a keyboard and a screen reader before launch.
Notices and public records
Agendas, minutes, budgets and legal notices structured so they stay findable years later, rather than disappearing into a document dump.
Migration without losses
Moving off a legacy CMS while preserving every URL that matters. See our migration services for how we handle redirect mapping.
Multi-department governance
Editing models for organizations where a dozen teams publish, so the site stays consistent without one person approving every change.
Answer-engine accuracy
Structured data and content that gets quoted correctly by AI assistants — the same work as our generative and answer engine optimization.
Ongoing maintenance
Patching, backups and monitoring under a named owner through maintenance and support, so the site does not decay after handover.
Design systems
If your solicitation requires USWDS, we build to it
Federal and some state solicitations ask for alignment with the U.S. Web Design System. It is a public, documented pattern library with accessibility built into its components, and building to it is a reasonable requirement rather than an obstacle.
If your procurement names USWDS — or a state or county design system — tell us in the solicitation and we will scope the build against it. If it does not, we will still use its accessibility patterns as a reference where they are the sensible answer, without imposing a federal look on a city that does not want one.
Questions
Procurement questions
Do you respond to formal RFPs and RFQs?
Can you meet accessibility requirements written into the contract?
Will our existing URLs survive a migration?
Who owns the site when the project ends?
Do you work with cities and counties specifically?
Project Managers who will work with you on your project!
Working on a government website RFP?
Send us the solicitation. We will tell you within two business days whether we are bidding, and if we are not, where useful we will point you toward someone better suited.
Book a Strategy Call →