Municipal Website Design. For the people who live there.
City, county and special-district sites carry the everyday business of local government: notices, agendas, permits, utility payments, park hours and the answers residents need before they pick up the phone. We build them to be accessible, scannable, and maintainable by a small team with other jobs to do.
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The problem
Local government sites fail in predictable ways
The archive breaks. A redesign moves every URL, and a decade of agendas, minutes and legal notices stops resolving — which is both a public-records problem and the fastest way to lose whatever search visibility the site had.
The documents become unfindable. Agendas and minutes get posted as PDFs into a list that grows until nobody can locate the meeting they need, and none of them are accessible to a screen-reader user.
And the site decays. A vendor launches it, the one staff member who understood the CMS leaves, and three years later nobody can update the homepage without a support ticket. Each of those is a design and documentation decision, not bad luck. For state and local government, the ADA Title II rule names WCAG 2.1 AA specifically, with staged compliance dates — a site built to 2.2 AA clears it.
Who we serve
Local government, in its actual shapes
Different mandates, the same underlying requirement — accessible, understandable, maintainable.
Cities and towns
Resident services, department sites, permits and licensing, parks and recreation, and the notices that have to be posted on time and stay posted.
Counties
Larger department structures with many publishers, elections and records functions, and public-health or social-service content that has to be clear under pressure.
Special districts
Water, fire, transit, parks and utility districts — small teams, statutory notice obligations, and often no in-house web staff at all.
Housing and redevelopment authorities
Application flows, eligibility rules and waitlist information where plain language and translation are the difference between a resident applying correctly or not at all.
The build
What a municipal site has to get right
Process
From solicitation to award
A predictable path that fits how public organizations actually have to buy.
Submit the solicitation
Upload your RFP, RFQ or scope of work, with addenda and evaluation criteria if you have them.
Fit review, two business days
We read it properly and tell you whether we are bidding. If we are not, we say why.
Clarification call
Scope, constraints, accessibility obligations, existing systems, and what has gone wrong before. Skipped if your process does not permit contact.
Written proposal
In your required format and against your scoring rubric, with fixed pricing, a real timeline, named staff and references.
Award, kickoff and handover
Discovery, build in reviewable stages, accessibility tested before launch, and documentation and training at the end.
Questions
Questions from city and county teams
Can you preserve our agenda and minutes archive?
Our meeting documents are all PDFs. Is that a problem?
We have no in-house web staff. Can we still maintain this?
Do you handle translation?
What about accessibility complaints on our current site?
Project Managers who will work with you on your project!
Putting a city or county site out to bid?
Send us the solicitation and we will read it properly — scope, accessibility obligations, existing systems, and what went wrong with the last vendor.
Book a Strategy Call →